FAQ’s - Patient

ConsZap is a secure online platform that virtually connects you to your preferred physician/primary care physicianregardless of the distance and hassles that stand in your way. We believe that a trustworthy source of health advice at the time of need is crucial, and who better than one’s own physician to answer your queries.You can avail this convenience in 3 steps-
Find your doctor (with his/her ConsZap ID)
Book and pay
Consult
All of the doctors are licensed physicians and are peer reviewed before connecting with users on our platform. ConsZap encourages you to maintain a stable relationship with your physician by following up on a regular basis.
You will receive an e-prescription at the end of the consult (which includes dosage information). Your doctor will also be able to suggest a follow up, if necessary.
Yes. You could look up other doctors by their name or ConsZap ID (if known) and consult them based on their availability on our platform. .

For minor ailments that aren’t an emergency, you can choose to consult through ConsZap with your primary care physician.

Sinus symptoms
Asthma
Cough or cold
Sore throat
Pink eye
UTI
Travel medications
Itchy eyes
Dehydration
Diarrhoea
Body ache
Medication refill
Migraine
Nasal congestion
Sprains and strains
Infections
Sexually transmitted infections
Anxiety
Paediatric nutrition
Regular follow up
Menstrual irregularities
Non-emergency
A minimal fee will be charged as platform commission charges, apart from the fee you pay your physician.
You could gain access to ConsZap’s services through our website www.conszap.com from your desktop ,laptop,tablet,ipad and mobile phones.
Your doctor will call you back as and when the connection is set straight. You will not be charged again.
You could send an invite to your doctor through ConsZap or a knock on his door would work just fine too.
Your money will be reimbursed to your bank account within 24-48 hours.
Reimbursement will be based on when you cancel the appointment.
If cancellation is done 25 hours prior to the appointment, nearly 100% will be reimbursed.
If cancellation is done 13-24 hours prior to the appointment, nearly 75% of it will be reimbursed.
If cancellation is done less than 12 hours prior to the appointment, none of it will be reimbursed.
We also have an option to edit appointment which is free of cost and can be availed from the time you book the appointment till 12 hours prior to the appointment
Be prepared for your doctor to call you 10 minutes prior your scheduled appointment time. You will be given a buffer time of 5 minutes (maximum) if you’re getting late.

FAQ’s – Doctor

A practicing licence, a smartphone or a laptop and a bank account will suffice.
ConsZap is here to make your life easier by letting you attend to patients at your convenience while still retaining your privacy. By choosing to share your ConsZap ID instead of your personal phone number, you gain incentive and convenience.
Your payments will reach you every Wednesday. You will also receive instant notification as and when you finish up a consult through our platform.
Yes. You gain increased referrals and enhanced patient engagement.

Refund Policy

ConsZap’s role is limited to providing a platform for consumers to communicate with their primary care providers with ease and efficiency. Refund due to unsatisfactory conversations with your provider is not applicable. ConsZap is not liable for such inconveniences.

Fees once paid through the payment gateway shall not be refunded other than in the following circumstances:
1. Technical error, payment being charged but no appointment was booked.
2. If you (consumer) cancel the appointment you have booked.
  Reimbursement will be based on when you cancel the appointment.
If cancellation is done 25 hours prior to the appointment, nearly 100% will be reimbursed.
If cancellation is done 13-24 hours prior to the appointment, nearly 75% of it will be reimbursed.
If cancellation is done less than 12 hours prior to the appointment, none of it will be reimbursed.
We also have an option to edit appointment which is free of cost and can be availed from the time you book the appointment till 12 hours prior to the appointment